At Nationwide we go above and beyond to do the right thing at the right time, so participants get better experiences and you get a better partner. Our valued partnership with USCM helps provide retirement solutions for America’s workers. Through this partnership, we’ve served over 418,000 USCM participants and retirees.
Our Retirement Specialists work hard every day to ensure participants have all the support they need to stay on top of their retirement planning and are prepared for retirement. Retirement Specialist, Elaine Smith has been with Nationwide for 26 years, serving the public sector for 5 years. Elaine supports the city of Birmingham, Alabama, Jefferson county, and several municipalities within the city. Elaine was recently recognized by the City of Birmingham, HR department, to thank her for consistent “On Your Side” experiences for the City and employees. When we spoke to Elaine about this recognition, Elaine said “It is not just me, it’s the company as a whole. When you see me, you see the company, and that’s what we do.”¹
As a Retirement Specialist for Nationwide, Elaine has built several relationships and partnerships within the City of Birmingham. Prior to the Covid-19 pandemic, Elaine visited the city every day, meeting with the City of Birmingham employees to make sure they were receiving retirement readiness education, tools and resources. She met with the Pension department to make sure they had enough business cards, so that when retirement packages are mailed out, her contact information would be included to help employees with whatever they needed. Elaine mentioned that she is at the city so often that most employees think that she has an office there.
At the start of the Covid-19 pandemic a year ago, Elaine began virtually meeting with City of Birmingham participants every day. She wanted to make sure she continued to connect with city participants- especially retirees and employees who were getting ready to retire so that she could help them with their transition. Elaine still wanted to be that partner and that teammate that city participants were used to seeing on a daily basis.
The pandemic has changed many lives and has brought about long-term financial impact. The City of Birmingham has seen an influx of retirees, and many city participants needing support with transitioning to retirement. Elaine continues to meet with city participants virtually and by phone every day. She is currently leading virtual employee orientations, retirement consultations, and supporting retirement planning. Elaine is happy that she can continue to meet with participants virtually, but she is looking forward to the day when she can meet with City of Birmingham employees in person again.