Technical Assistance and Frequently Asked
Questions
Please read this FAQ. If your question is not answered here, please call
Art Slater at (202) 861-6721.
This webcast is primarily being streamed to viewers using the Adobe
Flash Media Player. To view this webcast you should have the free Adobe
Flash Media player 9 or 10 installed on our computer. To check for a
free Adobe Flash Player upgrade
click here.
Video Player Hangs, "Connecting to Server..."
Some firewalls can block access to live media streams. If you cannot
access any video at all, please contact your local IT resources for
assistance. It is likely that your organization's firewall is limiting
access to streaming media. Our streams are delivered through ports 1935
and 80. Both these ports MUST be opened in order for the stream to work.
General Connection/Access Problem
Sometimes computers, corporate servers and ISPs cache web pages,
refresh the web page by pressing F5. Pressing F5 refreshes your
connection to the webcast server and re-loads the webcast web-page and
related content. This can often resolve a general connection problem.
Users on congested Internet connections may experience lower quality
video. We recommend using a DSL, Cable Modem, or T1 Internet connection.
Audio and Sound Problems
Be sure your laptop or PC speakers are ‘on,’ with the volume at an
adequate level so that you can hear the audio portion of the webcast.
You can also adjust sound levels through the Microsoft Windows Media
Player’s on-screen volume controls and though the computer’s operating
system by clicking on “Start”, select “Control Panel” select “Sounds and
Audio Device Properties” and adjust the operating system’s volume levels
from the “Sound” tab (be sure that the “Mute” box is NOT checked).
Check to confirm you have the volume turned up at all three locations,
the physical speaker controls, the Microsoft Windows Media Player
controls and the computers control panel settings. All three volume
controls must be un-muted and volume turned up for streaming audio to be
heard.
Buffering and Freeze Frames
A congested local Internet connection will result in video buffering
and freezing frames. Under very congested circumstances the video may
stop streaming but the audio will continue. The video and audio might
also start and stop intermittently when internet connection congestion
is experienced.
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